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To enable us to help you as quickly as possible, please quote your policy number at all times when contacting Combined. Click here for our freephone, fax, email and address details.
How do I make a claim?
If you need to make a new claim, please notify us as quickly as possible, by calling us on Freephone 0800 169 7733 between 8am – 7pm Monday to Friday. Please visit the Make a Claim page on this website for more information.
I have lost my insurance policy
To get a duplicate of your insurance policy please Contact Us.
How can I pay for my premium if I have missed my local agent?
Contact Us for more information.
I’ve never received my policy documents - can I get a replacement?
Yes - please Contact Us and we will send you an Indemnity Form to sign.
I’ve changed my bank details - what do I need to do?
Please visit the Make a Change page on this website. Then print and complete the “Direct Debit Form” and post/fax it to us.
How do I change my name / address / personal details?
Please visit the Make a Change page on this website. Then print and complete the “Change of Contact Information Form” and post/fax it to us.
How can I have an endorsement removed from my policy?
Contact Us and request an Endorsement Removal Form. If you have been symptom-free from the condition to which the endorsement relates and have not taken any medication for this condition for the duration of the endorsement, complete the form, ask your doctor to sign it and return it to us at the address shown.
Can I see the personal details you have on me?
Yes, please Contact Us and we will send you a copy of your application form.
Can I increase the cover/benefits of my policy?
Yes, please look at our Products for more information and a free quotation.
Am I covered on holiday?
Please see your policy wording for full cover details.
I’ve lost my job - can I keep my policy?
Please Contact Us and let us know about your change of circumstances.
Can I change the date I pay my premium from my bank account?
Yes, at any time - just Contact Us.
How do I make a complaint?
Contact our Customer Services Department by telephone, email or in writing and please quote your policy number.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Can I get cover for my spouse/partner/children or other family members?
Yes, please click here for a quote and an application form.
How do I cancel my policy?
Please Contact Us by telephone, email or in writing.
I don't fully understand some of the insurance terms in my policy. Can this be explained to me more clearly?
Visit the Insurance Terms page on this website for explanations of some key words and phrases in your policy. Alternatively, you can Contact Us and one of our Customer Services Advisers will be happy to help.
What is the Financial Services Authority (FSA)?
The FSA is the independent watchdog that regulates financial services. Combined Insurance is authorised and regulated by the Financial Services Authority and our FSA register number is 202081. For further information please contact the FSA by visiting their website www.fsa.gov.uk or calling them on 0845 606 1234.
Is Combined covered by the Financial Services Compensation Scheme (FSCS)?
Combined is covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of your claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk.
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